At Mikai Vacation, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility
We accept returns only under the following conditions:

  • The item is defective, damaged, or incorrect.

  • The return request is made within 3 days of the delivery date.

  • The item must be unused, in its original packaging, and accompanied by proof of purchase.

2. How to Request a Return
To request a return, please contact us at 📧 [email protected] within 3 days of receiving your order. Include the following information:

  • Your full name and order details

  • Reason for return

  • Photos of the damaged or incorrect item (if applicable)

3. Refund Process
Once we receive and inspect the returned item:

  • If approved, your refund will be issued as cash at the time of pickup or as agreed during the return process.

  • Refunds will not be issued for items returned without prior approval or outside the 3-day return window.

4. Non-Returnable Items

  • Items that have been used or damaged due to customer handling

  • Items returned without original packaging

  • Any return requested after the 3-day window

5. Delivery Charges
Return shipping fees (if any) are the responsibility of the customer unless the product was defective or incorrect.

6. Contact Us
For questions or to initiate a return, contact us at:
📧 [email protected]